Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
What materials do you use in your garments?
Lug prioritizes high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen. Specific material details are listed under each product description.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
How should I care for my Lug apparel?
To maintain the longevity of your pieces, we recommend washing in cold water and air drying. Always check the internal care label for specific instructions.
Do you restock items that are sold out?
We frequently restock our core collection. For limited edition drops, you can sign up for 'Back in Stock' notifications on the product page.
Are your manufacturing processes ethical?
Yes, we partner exclusively with fair-trade certified factories that ensure safe working conditions and equitable wages for all artisans.